![]() I also want to make sure you get set up with a Canadian license number as needed. Navigate the Contact Us page by selecting QuickBooks Desktop, then Continue as Guest to find out how to connect with support. If you purchased the license from our US team, I recommend getting back in touch with them to learn about any possible refund since you need a license for the Canadian product. When you use a US number in a Canadian version of the product or even vice versa, the program will reject the number as you're seeing since they're coded to the product. I also took a peek at the number in my system and Fiat Lux is right-it's a US license number. In light of that, I've removed the number from your post. The license number is unique to each subscription or purchase of the product, so it's important to keep those details private. Thanks for reaching out about the QuickBooks Desktop license and product number you were given.
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